Support & abuse contact

Report an issue or abuse

Use this page to report technical issues, payment issues, security incidents or suspected abuse involving TunnelFox Global.

You can contact support through the button above, the TunnelFox Global bot, or by email:

• Support: support@tunnelfox.tech
• Abuse reports: abuse@tunnelfox.tech
• Payment support: send /paysupport to the bot

What you can report

• access not activated after payment;
• incorrect expiry date or plan status;
• Telegram Stars or payment issue;
• suspected account or profile compromise;
• spam, phishing, malware, attacks or other abuse allegedly involving TunnelFox Global;
• violation of our Terms of Service or Acceptable Use Policy;
• privacy or data request.

What to include

Please include as much detail as possible:

• your Telegram ID or username;
• date, time and timezone;
• payment ID, charge ID, transaction ID or invoice ID, if relevant;
• screenshots or screen recordings, if relevant;
• error messages;
• suspected username, profile, IP, domain, URL or other identifier, if known;
• logs, headers or technical evidence, if available;
• a clear description of what happened.

Do not send passwords, seed phrases, private keys, full card numbers or unnecessary sensitive data.

Do not send illegal content itself unless it is legally permitted and strictly necessary for the report. For child sexual abuse material, terrorism, imminent threats, violence or serious crime, contact the appropriate emergency or law-enforcement authority first.

What happens after a report

We may review logs, payment records, connection profile status, device data, abuse signals and other relevant information. Depending on the issue, we may:

• ask for additional information;
• fix a technical issue;
• activate or extend access;
• process a refund request under the Refund Policy;
• suspend or terminate abusive access;
• preserve evidence;
• contact infrastructure providers, Telegram, payment providers, rights holders, regulators or law enforcement where appropriate.

Support usually replies quickly, but any “usual reply time” shown in the app is not a guaranteed legal deadline.

Legal documents: Terms of Service · Acceptable Use Policy · Privacy Policy · Refund Policy

Refund policy

TunnelFox Global payments are usually one-time payments for the selected service period. We do not automatically renew your access and do not charge you again unless you confirm a new purchase.

A free trial and promo-code access are free benefits. They have no cash value and are not refundable.

If you paid for access and want to request a refund, send /paysupport to the TunnelFox Global bot or contact support.

Please include:

• your Telegram ID or username;
• payment method;
• payment date;
• amount and currency or Stars amount;
• payment ID, transaction ID, charge ID or invoice ID, if available;
• selected service period;
• reason for the refund request.

Refunds are reviewed under our Refund Policy. If no serious violation occurred, refunds are generally calculated based on the unused part of the paid service period, minus lawful deductions such as already provided access, provider fees, app store or Telegram limitations, network fees, taxes that cannot be recovered, dispute costs or other non-refundable costs.

If access was suspended or terminated because of spam, phishing, attacks, malware, fraud, unlawful activity, account sharing, payment abuse or another violation of the Terms or Acceptable Use Policy, a refund may be denied or reduced where lawful.

For Telegram Stars payments, approved refunds are normally issued in Stars through Telegram’s supported mechanisms. Purchases of Stars from Telegram, Apple, Google or another third party are governed by that third party’s own rules.

For digital-asset payments, if such payment method is available and lawful, refunds may be limited by blockchain irreversibility, network fees, provider rules, compliance checks and exchange-rate changes.

We aim to review refund requests within 10 calendar days after receiving all information needed to assess the request. The actual arrival time depends on Telegram, the payment provider, app store, bank, blockchain network or other payment participant.

Support usually replies quickly, but any “usual reply time” shown in the app is not a guaranteed legal deadline.

Full Refund Policy: /refund-policy