TunnelFox Global Refund Policy

Last updated: 9 July 2026
Service: TunnelFox Global

This Refund Policy explains how payments, refunds, cancellations and disputes are handled for TunnelFox Global. It forms part of the TunnelFox Global Terms of Service.

1. Contact for payment support

For payment issues, refunds or cancellation requests, contact us through:

• /paysupport in the TunnelFox Global bot, where available;
• support@tunnelfox.tech;
• @tunnel_fox_global_bot.

For legal notices: provided on request via the support contacts listed in this document.

2. One-time payments; no automatic renewal

Unless the checkout screen expressly states otherwise, payments are one-time payments for the selected service period. The Service does not automatically renew and does not charge you again unless you actively confirm a new purchase.

3. Payment methods

Depending on your country, platform, Telegram client, technical availability and applicable law, available payment methods may include:

• Telegram Stars for eligible purchases inside Telegram;
• external payment providers shown at checkout;
• bank cards or local payment methods shown by the relevant provider;
• digital-asset payment providers only where available, outside Telegram apps where required, and only where lawful.

The payment methods actually available to you are the methods displayed at checkout. We may add, remove or restrict payment methods at any time for legal, technical, risk, sanctions, provider or platform reasons.

We do not store your full card number, CVV/CVC, bank password, private key or seed phrase.

4. Free trial and promo codes

A free trial, if available, lasts 3 calendar days and may be used once per user. Promo codes may provide discounts, bonus periods or other benefits.

Free trials, promo codes, bonuses, discounts and other free benefits have no cash value and are not refundable.

5. General refund principle

If you request a refund for an active paid service period and no serious violation occurred, we generally calculate the refund based on the unused portion of the service period, minus amounts that may lawfully be deducted, including:

• the value of access already provided;
• non-refundable payment provider fees;
• app store or Telegram-related limitations;
• blockchain network fees, where relevant;
• chargeback, dispute or administrative costs, where lawful;
• discounts, bonuses or promo benefits applied to the purchase;
• taxes that cannot be recovered by us;
• documented losses or costs caused by your breach, where lawful.

Not using the Service does not automatically entitle you to a full refund for days during which access was available.

Nothing in this Policy limits mandatory consumer rights that cannot be waived.

6. Full refund cases

A full refund may be available where:

1. you paid but access was not activated due to a technical issue on our side and we do not activate access, extend the period or provide a reasonable alternative within a reasonable time after your support request;
2. you were charged twice for the same service period due to a technical error and did not receive additional access or credit;
3. mandatory law requires a full refund;
4. we approve a full refund at our discretion.

7. Partial refund cases

A partial refund may be available where:

1. you cancel an active paid service period before it expires;
2. the Service was materially unavailable due to our fault for a significant period and we do not extend your service period;
3. mandatory consumer law requires a proportional refund;
4. we approve a partial refund at our discretion.

8. No refund or limited refund cases

A refund may be denied or limited where:

1. the service period has expired;
2. the payment was made using a free trial, promo code, bonus or non-cash benefit;
3. access was suspended or terminated due to violation of the Terms of Service or Acceptable Use Policy;
4. we detect fraud, payment abuse, chargeback abuse, repeated trial abuse, account sharing or prohibited use;
5. the payment provider, app store, Telegram, blockchain network or law prevents or limits the refund;
6. you used the Service for illegal, harmful, abusive or rights-infringing activity;
7. the refund would violate sanctions, anti-fraud, anti-money-laundering, payment provider or other legal/compliance requirements;
8. mandatory law allows us to deduct the value of services already provided and that value equals or exceeds the amount paid.

9. Refunds after suspension for violations

If your access is suspended or terminated due to a violation, we may deduct, where lawful:

• the value of access already provided;
• investigation, abuse-handling and incident-response costs;
• provider, bank, app store, Telegram or network fees;
• chargeback and dispute costs;
• losses caused by the violation;
• costs required to protect the Service or third parties.

If lawful deductions equal or exceed the unused balance, no refund will be issued.

10. EU/EEA and UK consumer cancellation rights

If you are a consumer in the EU/EEA or UK and mandatory distance-selling rules apply, you may have a statutory right to cancel within 14 days after the contract is concluded, unless an exception applies.

By purchasing immediate access, you request that we start providing the Service before the end of the 14-day cancellation period. If you cancel during that period after access has started, you may be required to pay a proportionate amount for the Service provided up to the time you informed us of cancellation, unless mandatory law provides otherwise.

To exercise withdrawal/cancellation rights, use /paysupport, contact support@tunnelfox.tech, or use any withdrawal function made available in the Service. Include your Telegram ID or username, payment ID if available and a clear statement that you wish to cancel or withdraw from the purchase.

Where EU law requires an online withdrawal function, we will provide or implement a suitable electronic method in the Service or on the relevant legal/support page.

11. Telegram Stars

If you purchase access using Telegram Stars, Telegram’s own terms, app store rules and third-party payment processor rules may also apply.

Refunds for purchases made in Stars, if approved and technically available, are normally issued in Stars through Telegram’s supported mechanisms, not in fiat currency. We cannot refund the original purchase of Stars from Telegram, Apple, Google or another third party; such purchases are governed by the relevant third party’s terms.

For Telegram Stars payment disputes, use /paysupport in the bot where available or contact support. We are responsible for handling legitimate disputes related to the digital service we sold through the bot or Mini App, but Telegram, app stores and payment processors may separately control Star purchases, balances, taxes, commissions and platform-level limitations.

12. Digital-asset payments

Digital-asset payments, if offered, are available only where lawful, technically supported and not prohibited by Telegram rules, app store rules, provider rules, sanctions or applicable law.

Digital-asset transactions may be irreversible. Blockchain network fees, provider fees, exchange-rate changes, wrong networks, wrong addresses, delayed confirmations and wallet issues are outside our control.

If a digital-asset refund is approved and lawful, we may refund:

• the same digital asset;
• an equivalent amount in another supported method;
• a fiat equivalent through an available provider;
• or another lawful method agreed with you.

The refunded amount may be reduced by network fees, provider fees, non-recoverable costs, exchange-rate differences and lawful deductions. We do not guarantee preservation of any fiat value between the payment date and refund date.

13. How to request a refund

Send a request through /paysupport or support and include:

• Telegram ID or username;
• payment method;
• payment date;
• amount and currency or Stars amount;
• payment ID, transaction ID, charge ID or invoice ID, if available;
• selected service period;
• reason for refund;
• screenshots or evidence, if relevant.

We may request additional information if needed to verify the payment, user, reason or lawful refund method.

14. Review timeline

We aim to review refund requests within 10 calendar days after receiving all information reasonably needed to assess the request, unless applicable law or provider rules require another timeline.

The time for funds or Stars to actually arrive depends on the payment provider, Telegram, app store, bank, blockchain network or other payment participant.

15. Chargebacks and payment disputes

If you file a chargeback or payment dispute, access may be suspended while the dispute is reviewed. False, abusive or bad-faith disputes may result in termination, refusal of future service and recovery of costs where lawful.

Contact support first so we can try to resolve the issue quickly.

16. Changes to this Policy

We may update this Refund Policy from time to time. The updated version will apply to purchases made after the update, unless mandatory law requires otherwise.

17. Contact

Payment support and refunds: support@tunnelfox.tech / /paysupport / @tunnel_fox_global_bot
Legal notices: provided on request via the support contacts listed in this document